Privacy Policy

About This Privacy Policy

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains:

• What information we collect
• How we collect information
• Why we collect and use information
• How information is shared
• How we protect information
• How long information is retained
• Your privacy rights
• How you can contact us regarding your personal information

This Privacy Policy should be read together with our Terms and Conditions, Poker Rules, Tournament Rules, PTS Terms, and other applicable policies.

Information We Collect

We may collect different types of information depending on how you use the Platform.

2.1 Account Information

When you create an account, we may collect:

• Full name
• Username
• Email address
• Mobile phone number
• Date of birth
• Country or region
• Login credentials
• Account identification number
• Profile information
• Referral information, where applicable

Some information may be required to create and maintain an account.

2.2 Identity Verification Information

Where required by law, regulation, our payment providers, tournament organizers, or our internal security procedures, we may collect information necessary to verify your identity.

This may include:

• Government-issued identification
• Date of birth
• Nationality or country of residence
• Identification number
• Proof of address
• Verification photographs or other verification materials

Identity verification information will be handled only for legitimate purposes and in accordance with applicable privacy laws.

Payment and PTS Information

If you purchase PTS (Poker Tournament Points), we may collect information related to your transaction.

This may include:

• Transaction ID
• Purchase amount
• Date and time of transaction
• Payment method
• Payment status
• Account associated with the transaction
• Payment provider reference number

Where payments are processed by third-party payment providers, payment information may be processed directly by those providers.

We may not receive or store your complete payment card information when the payment is processed through an external payment provider.

PTS and Tournament Information

Because the Platform provides poker tournaments and qualification events, we may collect and retain information about your participation.

This may include:

• PTS balance, purchases, and usage
• Tournament entries and tickets
• Tournament results and finishing positions
• Qualification status and tournament rankings
• Game history and hand history
• Chip movements and tournament statistics
• Prize and reward history
• Monthly Final qualifications
• Tournament Stake Package awards

This information may be necessary to operate the poker platform, maintain accurate records, prevent fraud, and administer tournaments.

Gameplay Information

We may automatically record information relating to your poker activity.

This may include:

• Games and tournaments entered
• Date and time of play
• Table information
• Seat information
• Betting actions
• Tournament actions and progression
• Game results
• Hand histories
• Connection information
• System events
• Technical errors
• Disconnection events

Gameplay records may be retained as part of the official record of a game or tournament.

Device and Technical Information

When you access the Platform, we may automatically collect certain technical information.

This may include:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Network information
• Language settings
• Time zone
• Login activity
• Session information
• Crash reports
• Diagnostic information

This information helps us operate, secure, troubleshoot, and improve the Services.

Location Information

We may collect general location information such as:

• Country
• Region
• City or approximate location

Where required for legal, regulatory, security, fraud-prevention, or eligibility purposes, we may use location-related information to determine whether certain Services are available to you.

We will not collect precise device location unless such collection is permitted and necessary for a legitimate purpose and appropriately disclosed.

Cookies and Similar Technologies

We may use cookies, SDKs, pixels, local storage, and similar technologies to:

• Keep you logged in
• Remember preferences
• Maintain session security
• Analyze Platform usage
• Improve performance
• Detect suspicious activity
• Prevent fraud
• Understand how users interact with the Services

You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some features.

How We Use Your Information

Account Management

To create and maintain your account, authenticate your identity, manage your profile, provide customer support, and maintain account security.

Poker Operations

To provide poker games, operate tournaments, process tournament entries, record gameplay, maintain hand histories, calculate tournament results, determine qualification, and manage Monthly Finals.

PTS Management

To process PTS purchases, credit PTS to your account, deduct PTS for tournament entries, maintain PTS records, and investigate transaction disputes.

Promotions and Rewards

To administer promotions, track eligibility, award prizes, manage tournament qualifications, contact winners, and fulfill Tournament Stake Packages.

Security and Fraud Prevention

To detect suspicious activity, prevent cheating, detect collusion, detect multi-accounting, prevent unauthorized access, investigate fraudulent transactions, and protect players and the Platform.

Legal and Regulatory Compliance

To comply with applicable laws, respond to lawful requests, meet regulatory obligations, conduct required verification, maintain legally required records, and protect our legal rights.

Platform Improvement

To analyze usage, improve features, fix technical problems, improve performance, develop new services, and improve the player experience.

Fair Play and Security Monitoring

Poker requires a fair and secure playing environment.

We may monitor gameplay, account activity, device information, transaction activity, and other relevant information to detect:

• Collusion
• Chip dumping
• Multi-accounting
• Account sharing
• Automated play
• Bot activity
• Exploitation of software vulnerabilities
• Fraud
• Manipulation of tournaments
• Other prohibited activity

Where appropriate, information may be reviewed using automated systems and/or human investigation.

We may restrict, suspend, or terminate accounts when we reasonably believe that activity violates our rules or applicable law.

How We Share Information

We do not sell your personal information as a general business practice.

We may share information with appropriate parties when necessary to operate the Services or fulfill legitimate purposes. These parties may include:

Payment Providers

Payment processors may receive information necessary to process PTS purchases and related transactions.

Identity Verification Providers

Where applicable, third-party verification providers may process information to verify identity or eligibility.

Technology Providers

We may use third-party providers for cloud hosting, data storage, security, analytics, customer support, communications, and technical infrastructure.

Tournament Partners

When you qualify for or win a Tournament Stake Package, we may need to provide relevant information to the applicable event organizer or tournament partner to register you for the event and fulfill the prize. Only information reasonably necessary for the relevant purpose should be shared.

Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, regulation, court order, legal process, or legitimate governmental request.

Corporate Transactions

If our business is reorganized, merged, acquired, sold, or transferred, personal information may be transferred as part of the relevant business transaction, subject to applicable law.

Public Tournament Information

Certain tournament information may be publicly displayed.

Depending on the tournament and applicable rules, this may include:

• Username
• Player nickname
• Tournament ranking
• Finishing position
• Qualification status
• Tournament result
• Prize won

For example, a Monthly Final leaderboard may display player usernames and rankings.

Players should avoid using personal information as their public username if they do not want that information to be publicly associated with their tournament activity.

Marketing Communications

If you provide the necessary consent or where otherwise permitted by applicable law, we may send you:

• Tournament announcements
• Promotions
• PTS offers
• Event updates
• New feature announcements
• Promotional messages
• News and updates

You may unsubscribe from marketing communications by following the unsubscribe instructions provided in the communication or by contacting us.

Certain service-related communications cannot be disabled because they are necessary to operate your account. Examples include security notifications, transaction confirmations, tournament qualification notices, account notifications, and important policy updates.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, and destruction.

Security measures may include:

• Access controls
• Encryption where appropriate
• Authentication controls
• Monitoring
• Secure infrastructure
• Staff access restrictions
• Security testing
• Incident response procedures

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Account Security

You are responsible for maintaining the confidentiality of your account credentials.

You should:

• Use a strong password
• Avoid sharing your password
• Avoid sharing your account
• Log out from shared devices
• Notify us if you suspect unauthorized access

We will not be responsible for unauthorized account activity resulting from your failure to protect your credentials, except where otherwise required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information
• The purpose for which it was collected
• Legal requirements
• Regulatory requirements
• Fraud-prevention requirements
• Dispute resolution
• Accounting requirements
• Tournament recordkeeping requirements
• Security requirements

Certain records may need to be retained after account closure to satisfy legal, regulatory, security, accounting, or dispute-resolution obligations.

Deleting Your Account

You may request the closure or deletion of your account by contacting customer support or using the account-management tools made available through the Platform.

Account deletion may be subject to applicable legal and operational requirements. Some information may need to be retained after account closure where required or permitted by law.

Deleting your account may also result in the loss or forfeiture of:

• Unused PTS
• Tournament tickets
• Promotional rewards
• Qualifications
• Pending benefits

These items may be lost or forfeited unless otherwise required by applicable law or the applicable promotion terms.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Request information about how your data is processed
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request restriction of certain processing
• Request a copy of certain personal information
• Lodge a complaint with the appropriate privacy authority

These rights are subject to applicable legal limitations and exceptions.

International Data Transfers

Because our Services may involve technology providers, payment providers, tournament organizers, or other service providers located in different countries, your information may be processed or stored outside your country of residence.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable privacy laws.

Children's Privacy

The Services are not intended for individuals who are below the minimum age required to participate in the applicable poker or tournament services.

We do not knowingly collect personal information from individuals who are not legally eligible to use the Services.

If we become aware that an account has been created by an ineligible minor, we may take appropriate action, including restricting or terminating the account and deleting information where legally permitted.

Third-Party Websites and Services

The Platform may contain links to third-party websites, payment services, tournament organizers, or other external services.

Those third parties may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

Players should review the applicable privacy policies before providing information to third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to the Services
• New features
• Changes in technology
• Changes in legal requirements
• Changes in our data-processing practices
• Security improvements

When material changes are made, we may provide notice through the Platform, email, or another appropriate communication method.

The updated Privacy Policy will indicate the applicable Last Updated date.

Acknowledgment

By registering for an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent or rely on another lawful basis for processing personal information as required by applicable law.

This Privacy Policy should be read together with the Platform's Terms and Conditions, Poker Rules, Tournament Rules, PTS Terms, Promotion Terms, and other applicable policies.